Clear Answers, No Fine Print

It's $85, flat, for any address in our five-city loop. You pay it only if you decline the repair after diagnosis — approve the quote and the fee converts into a credit inside it, so the diagnosis effectively becomes free.

From our completed invoices: dryers $185–325, washers $195–395, refrigerators and freezers $195–475, stoves, ranges and ovens $235–435, ice makers $245–399. Every job gets one flat written number inside those corridors before work begins.

99301 (Pasco), 99320 (Benton City), 99336, 99337 and 99338 (Kennewick), 99352 and 99354 (Richland), and 99353 (West Richland). The price sheet is identical across all of them — distance never shows up on a Delta invoice.

Saturdays, yes — 9 AM to 4 PM, and those slots go quickly, so book early in the week if a weekday visit is impossible. Sundays we're closed, but the form on the contact page works around the clock and gets the first Monday callback.

Call us, reference the invoice, and we return at no charge — no new diagnostic fee, no labor bill — as long as it's the same fault within the written warranty period. A repeat failure is our problem to finish, not yours to re-buy.

New OEM or OEM-equivalent parts, full stop. Salvaged components void manufacturer specs and make warranties messy, so we don't touch them — and every replaced part is yours to inspect before we haul it away if you'd like.

You'll get the honest corridor, not a fake precise number. Symptoms narrow the range — 'washer stops mid-cycle' behaves differently from 'washer leaks from the door' — and the flat figure comes once the tech confirms the actual failed part at your machine.

Yes, and it matters more than most owners expect. Well-supplied properties around West Richland and the Benton City vineyards send sediment into fill valves, inlet screens and ice maker lines, so on those calls we inspect upstream flow as standard procedure.

Check the manufacturer first — factory warranty work should stay free to you. Where we help is the gray zone: expired coverage, discontinued service networks, or machines the factory desk keeps rescheduling. We'll tell you honestly which situation you're in.

Plan on 45–90 minutes door to door. Diagnosis usually lands inside half an hour; when the needed part is already aboard, the repair follows immediately, and a full test cycle runs before we call anything finished.

No. Machines in unconditioned spaces are ordinary work for this area — half of West Richland keeps a freezer in the shop. Just mention it when you book so the tech brings lighting and the right cold-weather or hot-weather expectations.

It happens with discontinued models, and you'll hear it straight: we name the unavailable part, you pay the diagnostic only, and we tell you exactly what spec to replace the machine with so the next one outlives its warranty by years.